Privacy Policy

Mentally Aware Nigeria Initiative (MANI) – Itunu App

Effective Date: January 5, 2026

Mentally Aware Nigeria Initiative (MANI) is committed to protecting the privacy and

confidentiality of everyone who uses the Itunu platform. This Privacy Policy explains how we

collect, use, store, and protect personal information across our services, including the

WhatsApp bot, Counselor mobile app, and Admin dashboard.

1. Information We Collect

We may collect the following types of information:

1. Personal Information

• Name, age, gender, and location
• Contact information (such as phone number or email)
• Counselor profile information

1. Sensitive Information

• Mental health-related responses and messages
• Case details and session conversations
• Feedback and questionnaire responses

1. Technical Information

• Device information
• App usage data
• Log data for system performance and security

2. How We Use InformationWe use collected information to:

• Provide mental health support services
• Connect users with counselors
• Manage cases and counseling sessions
• Improve service quality and platform performance
• Ensure safety, monitoring, and compliance
• Send important notifications related to cases or sessions

3. Confidentiality & Data Protection

• All mental health conversations are treated as strictly confidential.
• Access to sensitive data is restricted to authorized counselors, supervisors, and

administrators only.

• We apply appropriate technical and organizational measures to protect data against

unauthorized access, loss, or misuse.

• All data is stored on secure servers and protected using industry-standard security

measures.

4. Data Sharing

MANI does not sell or share personal data with third parties for marketing purposes.

Data may only be shared:

• With authorized counselors and supervisors for care delivery
• When required by law or regulatory authorities
• To protect the safety of users or others in cases of serious risk

5. WhatsApp & Third-Party Services

• Users may interact with MANI through WhatsApp using approved WhatsApp Business

APIs.

• Messages sent via WhatsApp are subject to WhatsApp’s own privacy policies.● MANI does not control how WhatsApp processes data but ensures secure integration on

our end.

6. Data Retention

• Data is retained only for as long as necessary to provide services and meet legal or

operational requirements.

• Closed cases may be archived securely for reporting, monitoring, or safeguarding

purposes.

7. User Rights

Users have the right to:

• Request access to their personal information
• Request correction of inaccurate information
• Request deletion of their data where applicable
• Withdraw consent at any time, subject to service limitations

Requests can be made by contacting MANI through official channels.

8. Children & Minors

• The platform may be used by teenagers and adults.
• Additional care is taken when handling data related to minors.
• Where required, consent from guardians or supervisors may be applied.

9. Changes to This Policy

MANI may update this Privacy Policy from time to time.Any changes will be communicated through the app or official communication channels.

10. Contact Information

If you have questions or concerns about this Privacy Policy or how your data is handled, please

contact:

Mentally Aware Nigeria Initiative (MANI)

Email: Info@mentallyaware.org

Website:https://mentallyaware.org